Refund & Cancellation Policy

Last updated: 11 October 2026

QuizeGpt offers subscription plans for its AI study assistant. Payments and refunds are processed by our reseller and Merchant of Record, Paddle.com (Paddle.com Market Limited). This policy explains how billing, cancellations and refunds work.

Free plan

The Free plan requires no payment and can be used without a subscription. No charges apply.

Billing

• Plus plans are billed in advance on a recurring basis — monthly, per 4‑month semester, or annually, depending on the plan you choose.
• Prices are shown on our Pricing page and at checkout before you pay. Applicable taxes (VAT/GST/sales tax) are calculated and collected by Paddle.
• Your subscription renews automatically at the end of each billing period until you cancel.

Cancellation

• You can cancel at any time from your account, or from the billing portal linked in your Paddle receipt email.
• When you cancel, your plan remains active until the end of the current paid period, then does not renew. We do not charge you again after cancellation.
• Cancelling stops future charges; it does not, by itself, refund the current period (see below).

7‑day money‑back guarantee

If you are not satisfied, you may request a full refund of your first payment for a plan within 7 days of that purchase. We refund the full amount, no questions asked.

Refunds after 7 days

After the 7‑day window, payments are generally non‑refundable, including for partially used billing periods, except where a refund is required by applicable law or approved at our discretion. If something went wrong (for example, a duplicate charge or a technical problem that prevented use), contact us and we will make it right.

Consumer rights (EU / UK)

If you are a consumer in the EU or UK, you may have a statutory right to withdraw from a purchase within 14 days. Because QuizeGpt is digital content/services supplied immediately, by starting to use a paid plan during that period you ask us to begin at once and acknowledge you may lose the statutory right of withdrawal once the service has been fully provided. Our 7‑day money‑back guarantee above applies in addition to any rights you have by law, which are not affected by this policy.

How to request a refund

Email support@quizegpt.com from the address on your account, or reply to your Paddle receipt. Refunds are issued to your original payment method by Paddle, usually within 5–10 business days of approval.

Chargebacks

If you believe a charge is incorrect, please contact us first — we can almost always resolve it faster than a bank dispute.

Contact

QuizeGpt — support@quizegpt.com. Billing enquiries can also be directed to Paddle via the receipt you receive after purchase.